Customer Service Notice

(September 30, 2020 - 2:00 pm)

We are so thankful for the overwhelming response today.
Our Team is working diligently to have telephone lines accessible. Please leave only 1 voicemail OR email. We are returning all emails and calls in the order they were received. It will take us a few business days to catch up.
Please leave a number we can access you at from 9am to 5pm daily.
THANK YOU for your patience and we are happy to see the excitement for winter.

Our much-anticipated Early Bird Sale has arrived and will run from October 1 to October 30, 2020!
Chicopee is currently closed for public access.
Guest Services will be available by telephone Monday to Friday from 9:00am to 5:00pm (519-894-5610 ext 0) to reserve your 2020-2021 Winter Season offerings.

With the ever-changing landscape we have decided this year to run the Early Bird Sale as a reservation system.
We will reserve your selected offerings and we will automatically process your credit card from December 1 to December 4.

Chicopee will publish its COVID-19 Operational Plan for the Winter Season on November 24. If it does not meet your expectations or comfort level you will have the opportunity to cancel your reservation between November 25 and November 30, without penalty.
We have a fluid plan reflecting current changes from Public Health and government agency, and we are waiting to finalize this plan as close to winter as possible. We want to ensure you have as much information about your winter experience before you make your final commitment.
We know the Chicopee COVID-19 Policy will mandate the wearing of masks. Masks will be worn by all visitors while on the property or in the facility, including in lift lines and on lifts. Masks are also recommended while skiing and snowboarding.
Chicopee will operate in compliance with all pertinent Federal, Provincial and Regional guidelines and regulations, in all aspects of our operation. Our Chicopee COVID-19 Policy will also outline changes in operations because of a Public Health closure due to COVID-19. Please visit our Terms & Conditions section below.

Looking forward to a fun-filled winter!

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Ski Conditions
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Updated: Mon Mar 16 View Full Snow Report →

Pepsi is proud to be a corporate partner with Chicopee. Pepsi will provide a wide variety of beverages to all food and beverage areas on the hill.